Terms & Conditions

OVERVIEW

KEYEKEY.com ('we' or 'us') makes products available for purchase through our website and mobile applications. Your purchase of any KEYEKEY.com product is governed by these Terms of Sale ('Terms'). Your purchase of a Vendor's game, described in Section 1.1 below, is governed by the applicable terms and conditions of that gift card and these Terms will cease to apply at the time of such purchase.  

These Terms are a legal agreement between you ('you',or 'your') and KEYEKEY.com. By purchasing KEYEKEY.com products and/or clicking to 'Accept' these Terms where that option is made available to you, you agree to be bound by these Terms. If you do not agree to these Terms, do not make any purchases from KEYEKEY.com.

KEYEKEY.com reserves the right to change, modify, add or remove all or part of these Terms at any time and in our sole discretion. If we make changes to these Terms, we will provide notice of such changes by posting such changes on our websites or mobile applications and updating the 'Last Updated' date at the top of these Terms. We encourage you to review these Terms each time you make a purchase from KEYEKEY.com to ensure you understand the terms and conditions that apply to such purchase. Your continued use of KEYEKEY.com products indicates your acceptance of any changes to the Terms.

1. KEYEKEY.com Products

1.1 PlayStation User Account containing Digital Games. Our websites and mobile applications allow you to buy and sell PlayStation User Accounts containing Digital Games. The Playstation Account will be initially containing one or more digital games or applications.

Game Vendor Terms and Liability.  Game(s) purchased via our websites or mobile applications are issued and activated by participating third-party individuals, retailers and vendors (collectively 'Vendors'). Your purchase of each Account will be governed by certain terms and conditions established by the issuing Vendor. Depending on the applicable law of your jurisdiction and the promotional nature of certain Gift Cards, Vendors may set expiration dates for such Gift Cards, in addition to other restrictions and requirements. You should review and familiarise yourself with all applicable Vendor terms and conditions prior to purchasing any Game. If you have questions regarding the applicable Vendor terms, please contact the issuing Vendor.

As issuers of the Games, Vendors (and not KEYEKEY.com) are fully responsible for all aspects of their programs. Vendors are also responsible for any and all liabilities, damages and costs suffered by you or any other customer in connection with your purchase and use of their Game. While KEYEKEY.com strives to work with reputable and verified Vendors, KEYEKEY.com has no liability for (i) the sale of products or services to you by a Vendor through the use of any Game; and (ii) any Vendor's failure to honour the continuity of support for a Game. You will need to look solely to the Vendor for any remedy in connection with the foregoing issues.

User account Errors. We attempt to be as accurate as possible and to eliminate errors on the products that we sale; however, KEYEKEY.com does not represent or warrant that any User Account and information about the User Account (including the description, Vendor information or pricing information) provided is accurate, complete, reliable, current or error-free. In the event of an error, in an order confirmation, in processing a User Account purchase or otherwise, we reserve the right to correct such error and revise your order accordingly (including charging the correct price) or to cancel the order and refund any amount charged.

2. Disclaimers

In addition to the disclaimers, limits on liability and indemnification obligations set forth in the Terms of Service, which apply to these Terms and are incorporated herein by this reference, you waive and release KEYEKEY.com and its subsidiaries, affiliates, partners, officers, directors, employees and agents from any liabilities, damages and costs arising from or related to (i) your loss or the theft of any KEYEKEY.com product; and (ii) any act or omission of a Vendor in connection with a User Account it provides.  

With respect to the KEYEKEY.com products, risk of loss and title for such Products pass to you when you complete your purchase of the applicable product. KEYEKEY.com is not responsible for any damage or loss resulting from stolen or lost KEYEKEY.com product or any use of your KEYEKEY.com product without your permission. KEYEKEY.com is not responsible for replacing your damaged or lost KEYEKEY.com product.

KEYEKEY.com and its licensees, affiliates, and licensors make no warranties, express or implied, with respect to the KEYEKEY.com products, including without limitation, any express or implied warranty of merchantability or fitness for a particular purpose.

All KEYEKEY.com products are freely transferable within the USA and World Wide,

These disclaimers and limitations may or may not apply to you and are void where prohibited.

3. Payment Options

When making a purchase on the websites or a mobile application, KEYEKEY.com accepts various forms of payment, including by Payment Card, PayPal, Przelewy24, SOFORT, and PAYSAFECARD. Unless otherwise indicated, the denominated value of the product will be billed in full at the time you purchase. By making the purchase, you acknowledge that you are authorised to use the designated Payment Card or other payment method and you authorise us to charge your purchase order to that Payment Card or other payment method. When you provide your payment information, you authorise us (or a third party payment processor) to process and store your payment and related information. In the event that the Payment Card or other payment method you designate cannot be verified, is invalid or is not otherwise acceptable, we may suspend or cancel your order automatically. Payment Card processing fees may apply even if the Payment Card has expired or changed by the time KEYEKEY.com submits the charges. You are responsible for resolving any problem we encounter in order to proceed with your order.

4. Taxes

With respect to the User Account that you purchase on the website or mobile applications, the amount paid for any User Account does not include sales, value-added or use taxes.

5. Cancellations and Returns

The key must not have been revealed, redeemed, or activated. You can contact us via Live Chat or write an email to [email protected] and request a return within 7 days of your purchase. Once the refund request is approved, refunds are returned to your original payment method within 2 days.

In the event that a delivered product is proven to be defective or non-functional at the time of delivery, we will replace the product or provide a refund to the user.

Refunds will not be issued for accounts that have been compromised due to customer actions, third-party interference, or failure to follow provided instructions. We reserve the right to verify all claims prior to offering any resolution.

If you have any questions or encounter issues with your order, please contact our customer support team at [email protected].

6. Privacy

Please refer to our Privacy Policy for information about how we collect, use and disclose information and data [see https://www.keyekey.com/privacy-policy].

7. Severability

If any provision of these Terms shall be deemed unlawful, void or for any reason unenforceable, then that provision shall be deemed severable from these Terms and shall not affect the validity and enforceability of any remaining provisions.

8. Waiver

Enforcement of the Terms is solely in our discretion and our failure to enforce a provision in some instances does not constitute a waiver of our right to enforce such provision in other instances.